New in GroKeeper 1.0.64: Testimonials manager and blocks for any page →
Book a demo
See all features →
Storefront & pagesA branded storefront your team can edit without code.Blog, news & mediaContent that sits next to your products.Search & merchandisingHelp shoppers find the right product in seconds.SEO & sales channelsBe found on search, social and shopping feeds.
Products & bulk importA catalogue that tells you what is missing.Inventory & batchesStock you can trust, with a history you can audit.Variants & product options Rolling outEvery size, colour and option, in one product.Multi location inventory Coming soonStock across every warehouse and store, in one ledger.Vehicle finder & fitmentEvery part matched to the vehicles it fits.
Cart, checkout & paymentsA checkout built for Indian shoppers.Discounts & combosOffers that stack the way you intend, and no further.Tax, invoices & TallyTax ready from the first order.Shipping & couriersShipping rules that match how you deliver.Gift cards & loyalty New featureReasons for customers to come back.Subscriptions New featureRepeat orders without the reminders.
Orders & fulfilmentEvery order, from placed to delivered.Customers & careCustomers, leads and conversations in one list.Reports & analyticsKnow what sold, who bought and what they searched for.Returns & exchanges Coming soonReturns that keep stock and tax correct.Phone & WhatsApp orders Coming soonTake orders on the phone, record them properly.Automated journeys Rolling outMessages that go out at the right moment.
AI assistantAn assistant that answers from your store, not the internet.Trade partnersBring distributors and retailers into the same platform.API & webhooks Rolling outConnect your ERP, POS and CRM safely.Team & securityGive every person the access they need, and no more.Headless & Store API New featureUse GroKeeper behind any front end.
B2B & wholesale Coming soonSell to businesses and consumers from one store.Quotes & quick order Coming soonHow trade buyers actually order.Languages & currencies Coming soonOne store for the UK, the GCC, India and Canada.
RazorpayPaymentsCOCash on deliveryPaymentsSShiprocketShipping & logisticsSShipwayShipping & logisticsOCOther couriersShipping & logisticsGoogle WorkspaceCommunicationMMSG91CommunicationWhatsApp Business Rolling outCommunicationMailchimpCommunicationGoogle Analytics 4Analytics & marketingGoogle Tag ManagerAnalytics & marketingGoogle Search ConsoleAnalytics & marketingPageSpeed InsightsAnalytics & marketingMeta PixelAnalytics & marketingMCMicrosoft ClarityAnalytics & marketingAnthropicAI & sign inOOpenAIAI & sign inGoogle sign inAI & sign inTTally Rolling outAccounting & taxZoho Books Coming soonAccounting & taxXero Coming soonAccounting & taxQuickBooks Coming soonAccounting & taxSage Coming soonAccounting & taxHMHMRC Making Tax Digital Coming soonAccounting & taxCClearTax Coming soonAccounting & taxAAvalara New featureAccounting & taxZapier Rolling outAutomationMake Rolling outAutomationAPI & webhooks Rolling outAutomationCloudflareInfrastructureDiscover all integrations →
Platform overviewHow the storefront, admin and GroKeeper layer fit together.Community edition FreeFree, open source and self hosted.IntegrationsRazorpay, couriers, Google, Meta, MSG91, Tally and more.Themes & templates Coming soonReady-made layouts for every category.What’s newRecent releases and new versions.API & developers Rolling outScoped keys, endpoints and secure webhooks.
Featured
v1.0.63

GroKeeper 1.0.63, inventory ledger: every stock change, permanently recorded.

Learn more →
All solutions →
AutomationA store that keeps itself in order.Trade & distributionSell direct and through partners from one system.D2C brandsLaunch your brand store in a week, then keep growing.Promotions & combosRun offers without breaking your margins.MigrationMove to GroKeeper without starting over.
Food & FMCGBatches, HSN and combos, built for packaged goods.Beauty & personal careCommerce for brands built on trust.Fashion & apparelSizes, offers and drops, handled.Health & wellnessClear information and dependable operations.Home & lifestyleBeautiful pages, dependable operations.Automotive & mobilityCommerce that understands parts, vehicles and the trade.Manufacturers & brandsYour D2C store and partner network, together.
Featured
Customers

Café, fashion, wellness, auto parts and beauty brands sell with GroKeeper.

Learn more →
Full sitemap →
Blog & guidesPractical articles on running ecommerce in India.Help centreGuides for every admin page.FAQAnswers to common questions.What’s newRelease notes and updates.
About GroKeeperA Grow Combine venture.CustomersBrands that sell with GroKeeper.PartnersAgencies, referrers and technology partners.CareersJoin the team.Security & trustSafeguards built into the platform.
GroKeeper vs DIY platformsManaged implementation vs self service.GroKeeper vs ShopifyWhen to choose each.GroKeeper vs WooCommerceWhen to choose each.
Featured
GST / VAT

Tax invoices for your online store, explained.

Learn more →
ProductPlatform overviewAll featuresStorefront & pagesBlog, news & mediaProducts & bulk importInventory & batchesCart, checkout & paymentsDiscounts & combosTax, invoices & TallyOrders & fulfilmentCustomers & careReports & analyticsAI assistantTrade partnersAPI & webhooksTeam & securitySearch & merchandisingSEO & sales channelsVariants & product optionsMulti location inventoryShipping & couriersGift cards & loyaltySubscriptionsReturns & exchangesPhone & WhatsApp ordersAutomated journeysB2B & wholesaleQuotes & quick orderLanguages & currenciesHeadless & Store APIVehicle finder & fitmentIntegrationsTemplates
SolutionsAutomationTrade & distributionD2C brandsPromotions & combosMigrationFood & FMCGBeauty & personal careFashion & apparelHealth & wellnessHome & lifestyleAutomotive & mobilityManufacturers & brands
7-Day LaunchPricing
ResourcesBlog & guidesHelp centreFAQAboutCustomersPartnersCompare
Log inBook a demo
Help centre›Customers

Manage customer enquiries

Respond to contact, bulk and partner enquiries from one place.

4 steps · about 4 minutes

Before you start
Access to Enquiries
  1. Open EnquiriesNew enquiries are marked for attention.
  2. Review the requestSee type, contact details and message.
  3. Reply and add notesRespond and record internal notes.
  4. Update the statusMark as in progress or resolved.
TipGroBot can answer common shopper questions before they become enquiries.
Was this guide helpful?
Related guides

Keep going.

Manage reviews and testimonialsModerate reviews and showcase customer stories across your store.→Get help with GroBotAsk GroBot for guidance on everyday store tasks.→

Build. Sell. Manage. Grow.

Your professionally designed store and connected admin, configured for your business in seven working days.

Start your store →Talk to us